Delivery Information
Cost & Timing
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- We deliver nationwide throughout New Zealand on next-business-day delivery. Saturday and Sunday deliveries are not available.
- Orders can be received Monday to Friday.
- Free delivery within New Zealand is included in all listed prices.
- Please ensure that you or someone is there to receive the delivery. It may be easier for your delivery to arrive at your workplace.
Quality & Service Guarantee
Your ordered product should arrive in perfect condition. If you are not satisfied with your order, please contact us and we will endeavour to make a partial or total refund, or re-send the product concerned.
Exchange / Returns Policy
The PGA of New Zealand is committed to providing the very best in customer satisfaction. Every care is taken with packaging and sending of items.
Experiencing problems with your order or service?
At the PGA of New Zealand, not only are our products of the very highest quality, so is our service. We will do everything in our power to put things right quickly if you are not satisfied.
Please contact us as soon as possible so we may take action on your behalf.
Rural Deliveries
For rural deliveries, couriers will only deliver overnight as far as your local agent. It is up to you to organise pick-up from your local agent. The PGA of New Zealand will take no responsibility for products whatsoever from the time of arrival at your local agent.
If you have any questions or concerns with regards to this policy, please contact us.
Ordering
Payment Options
- Ordering online at the PGA of New Zealand is quick, easy and uses the highest level of security.
- We accept both Visa and Mastercard credit cards. Please note that we don't accept cheques, cash, debit cards or EFTPOS.
Freight
- FREE delivery within New Zealand is included in all product costs.
- Please note that we cannot deliver to overseas addresses.
International orders
PGA of New Zealand products are available for New Zealand delivery only. However we will accept orders for products that will be delivered as a gift to family or friends living in New Zealand.
Order Confirmation
At the PGA of New Zealand, we have made online ordering as simple as it can be.
On receipt of your completed Order Form we will email you an automatically generated Tax Invoice. This will include all the items you have ordered, your order number and all other legal requirements, including our tax number and full company details.
If you do not receive your Order Confirmation within 5 minutes of your order, please contact us.
Pricing and Currency
- All prices quoted on our website are in New Zealand dollars.
- At the PGA of New Zealand there are no hidden charges.
Telephone Orders
- If you would like to order by phone, or have a question or special request, please feel free to phone the PGA of New Zealand at anytime on 09 4886616.
- Call during business hours for personal service, or leave a message after hours and we will get back to you within 24 hours.
Goods & Services Tax
- Goods and Services Tax (GST) is a 15% consumer sales tax levied by the New Zealand Inland Revenue Department.
- All prices quoted on this website are inclusive of GST. The price you see is the price you pay.
- Your PGA of New Zealand tax invoice will fill all legal requirements, including our full company details and GST number.
Safety & Privacy Policy
How we use your information
Personal Information - Our Privacy Code
The PGA of New Zealand undertakes to treat your personal information in accordance with this Privacy Code.
We will never trade, sell, knowingly share or pass your personal information to a third party for commercial use.
The PGA of New Zealand is committed to:
- maintaining confidentiality of customer information
- protecting privacy of customers, and
- treating customer information responsibly.
Personal information that you provide us is used for the purpose of fulfilling orders or providing you information only.
We may from time to time send e-newsletters to our customers with news on special offers, new features or services. You will be able to unsubscribe from any such e-newsletter.
Collection of statistical and survey information
The PGA of New Zealand may collect non-identifiable, statistical information regarding the pages you visit on our site. We may from time to time conduct surveys with regard to customer satisfaction, purchasing and demographics. Identifiable information is not requested. The purpose of such surveys is to help us improve our service to you, our customers.
If you have any questions about the PGA of New Zealand, the collection and holding of personal information or our Privacy Code, please contact us.
IP addresses
Customer IP addresses may be used incidentally to help diagnose problems with our server or for administrative purposes. IP addresses may be used to gather broad demographic data on customer traffic patterns and website usage.
This information is used internally only and assists us in developing this website in line with customer requirements.
Cookies
Cookies are files that identify you and are placed on a your computer's hard drive via a visiting browser. Cookies simply make it possible to personalise your view of our website.
Transfer of ownership
On any sale or acquisition of the PGA of New Zealand or its assets, any consumer information in the possession of the PGA of New Zealand at that time may be transferred to the purchasing or acquiring company.
Code updates
We may from time to time update this policy. Amendments to this policy will be posted to this page.
Online security
The PGA of New Zealand uses secure servers and secure socket layer (SSL) data transfer for strong encryption of all customer information. The website is visa-approved for secure online shopping.
Entering a secure area on our site switches on the padlock (bottom right-hand corner of your screen). In your address bar you will see "https" at the start of the domain name, indicating encryption of data. This means personal data entered at our site cannot be intercepted and read by a third party.
Technical measures employed by the PGA of New Zealand are best e-retail practice against loss, alteration or unauthorised third party access to customer information.
PGA Vouchers
PGA members that redeem PGA vouchers need to email an invoice for the amount minus 5% (PGA administration fee). Please include a photo of the vouchers with the voucher number visible. Once this is done the vouchers can be torn and disposed of.